Conversational capacity refers to the ability - of a person or a team - to engage in open, balanced, non-defensive dialogue about difficult subjects and in challenging circumstances. It's a pivotal competence. A team with high capacity, for example, can perform well even when dealing with their most troublesome issues. A team lacking that capacity, by contrast, can see their performance derailed over a minor disagreement. Conversational capacity isn’t just another aspect of professional and team effectiveness – it defines it.

In this course you'll learn how to build your own conversational capacity and that of your team.